FAQ
Frequently Asked Questions
General Questions
Q: What is Chronos Prime?
A: Chronos Prime is an online store that connects customers with premium products from trusted suppliers worldwide. We curate quality products and ensure excellent customer service.
Q: Where are you located?
A: We are based in Auckland, New Zealand, and serve customers across New Zealand and Australia.
Ordering & Payment
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. We accept major credit cards, PayPal, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Yes, all payments are processed through secure, encrypted systems. We use Shopify Payments and PayPal for maximum security.
Q: Can I modify or cancel my order?
A: Please contact us immediately at support@chronos-prime.com. Orders can only be modified or cancelled before they are shipped.
Shipping & Delivery
Q: How long does shipping take?
A: Delivery typically takes 7-21 business days, depending on the product location and your delivery address.
Q: Do you ship to my area?
A: We currently ship throughout New Zealand and Australia.
Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. You can track your package using this number.
Q: What if my package is lost or damaged?
A: Contact us within 7 days of the expected delivery date. We'll work with our suppliers to resolve the issue quickly.
Returns & Refunds
Q: What is your return policy?
A: Due to our direct-shipping model, returns are handled case-by-case. Contact us within 7 days of receipt for defective or damaged items.
Q: How do I return an item?
A: Contact our support team first. We'll coordinate with the supplier to arrange the return process.
Q: When will I receive my refund?
A: Refunds are processed within 5-10 business days after the return is approved.
Contact & Support
Q: How can I contact customer service?
A: Email us at support@chronos-prime.com. We respond within 24 hours.
Q: What are your business hours?
A: Monday to Friday, 9am to 5pm (NZST)